Customer Satisfaction Studies

Farrand Research has conducted customer satisfaction studies in a variety of industries including: healthcare, high-tech, hotel, restaurant, industrial, convention facilities, and government services. We have experience in measuring satisfaction with products as well as services and have measured both customer and employee perceptions to better target efforts at improving satisfaction. The survey methods used in this research vary by job and circumstance. In-person, Internet, mail and telephone interviews have all been used where appropriate to obtain a representative sample.

Featured Case Study

The Los Angeles Convention Center was looking for ways to increase usage of their facility.... more

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